Salon Policies

Acceptance Policy

The act of booking an appointment, or the approval of an appointment, will serve as the client's acceptance of the following policies: cancellation, pre-treatment, refusal, complain/redo, late arrival, and booking fee policies.

Pre-treatment Policy

Oma Salon staff recognizes that each client visits under different circumstances. From first-time clients to repeat clients, prior services may hinder or prevent future service for various reasons. Oma staff will seek to provide each guest's results that match or exceed their requests. However, Oma Salon will not risk the health of the client or reputational harm for results that may be unattainable. Salon staff utilizes a thorough consultation process to determine if the requested results are possible. Our highly-trained stylists will work with every client to deliver the best possible outcome.

Oma staff may require clients to sign a waiver recognizing the risk associated with a transformational or repair request. The waiver will acknowledge the risks related to the appointment, disclosure transformational or corrective process, and accept appointment outcomes.

Appointment Refusal Policy

Complementary to Oma’s pre-treatment policy, Oma Salon may refuse to fulfill a client’s requested services for various health and safety reasons (lice, open wounds, skin irritation, etc.). Oma Salon may refuse a client’s appointment requests if the desired result is unattainable. This relates to an example detailed within Oma’s pre-treatment policy; a repair or transformation change may be difficult during the appointment. Oma Salon may reschedule or cancel the request if the client's health and safety or the staff's reputation is at risk.

Complaint/redo Policy

If you are dissatisfied with a service you have received, we are happy to provide you with the opportunity to return to the salon for us to redo the service as long you call and schedule the redo within 14 days of the original service date. The redo must be scheduled with the same stylist who provided the service. However, if the original stylist has no time available, or if you feel that the service provider cannot provide the service, an exception may be made, and the redo may be scheduled with another service provider.

Late Arrival Policy

Oma Salon can only guarantee the fulfillment of an appointment if the client is on time. Oma Salon staff will work to fulfill the appointment. However, depending on staff schedules, the client may be required to move their appointment to another date and/or time. Staff will consider affordances for specific appointments (e.g., cuts, colors, etc.) based on the time allotted. Salon staff will require the guest to reschedule if, in their opinion, they are not able to provide high-quality service to the client based on available time.

Cancellations Policy

Each client’s appointment is important to us. We want to give your service the time and attention it deserves. As a result, we respectfully request at least 24 hours notice if you need to cancel or change your appointment time. Failing to give 24-hour notice will result in a 50% charge. Any no-shows will be charged 100% of their service amount.

Late cancellations are appointments canceled within the 24-hour period leading up to your appointment time. Appointments canceled less than 24 hours in advance will result in a charge of 50% of the initial services as a cancellation fee. If guests must cancel service appointments made within this period, 20% of this amount can be applied as a rebooking fee and used towards the cost of a subsequent appointment.

As per our policy criteria, no-shows will result in a charge of 100% of the service amount, billed to your credit card. Missed appointments are hard on our staff and leave other guests waiting. Our policies, including our 24-hour cancellation period, give us the opportunity to fill missed appointments and offer services to other clients. If you must cancel within this period, please let us know as soon as possible.

If a booking for multiple services is canceled less than 24 hours in advance, the salon will charge clients 100% of the service amount. We will also require a credit card on file and a 50% deposit to guarantee any further service appointments.